Shipping policy
Shipping Policy – Dark Rose
At Dark Rose, we are dedicated to delivering your order with discretion, care, and efficiency.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
2. Shipping Time
Estimated delivery times vary based on your location:
- United States: 5–10 business days
- International: 7–15 business days
Please note that these are estimated timeframes and may vary due to external factors such as carrier delays or customs processing.
3. Discreet Packaging
All orders are shipped in plain, unbranded packaging to ensure your privacy.
Your purchase will appear discreet on both the package and billing statement.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates to appear.
5. Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time.
6. Incorrect Address
Please ensure that your shipping address is correct at checkout.
Dark Rose is not responsible for orders shipped to incorrectly provided addresses.
7. Lost or Delayed Packages
If your package is delayed beyond the estimated timeframe, please contact us at [your email here].
While we are not responsible for carrier delays, we will do our best to assist you.
8. Customs & Duties (International Orders)
International orders may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer.
9. Order Issues
If you experience any issues with your order, please contact our support team within 48 hours of delivery.
Dark Rose
Luxury. Confidence. Discretion.